In the growing market for Company IT efficiency, all companies must strive to minimize Computer Network down times and maximize and utilize a consistent and reliable IT infrastructure that will in turn aid in the capitalization of company profits. We offer the following key support factors on the path to these objectives:

• Remote Desktop Computer Support (Private and Commercial)
• Remote Server Monitoring & Alerting
• Offsite Server Backup Service
• All Sage Pastel queries and problems, we are a registered Sage Pastel Dealer and can customize    a Solution for you.
• Supplier of all Computer and IT hardware and software with after sales support
• Computer Network Infrastructure Design, Installation and Consulting Support
• Account Management
• Company Structuring and Consulting Services
• Computer Network Backup and Disaster Recovery

Support Solution

• Unlimited Remote Support and Monitoring
• Confidentiality
• Co-Operation
• Response Time
• 2 Phases of Support
• All Computer Hardware and Software Sales with network planning and Installations

PRO-ACTIVE PREVENTION

EYB’s Proactive Remote Support team will be monitoring the servers and workstations on a daily basis and report back to Company should there be any problem regarding connectivity, backups, Anti-Virus or any server / workstation critical errors. A detail monthly report will be generated and send through to the Company together with their monthly statement.

Preventative maintenance software will be installed onto each Companies server to monitor and maintain the system. The EYB Engineering Systems Help-Desk support person will manage and monitor all clients on the Companies systems on a daily basis.

All tickets raised will get addressed as there is no limit on tickets logged in this option.

RE-ACTIVE PREVENTION

This service will be the first line of support for Companies when any problem or urgent task is logged with the help desk. If the problem or task cannot be addressed remotely, only then would a technician be dispatched to address it on- site.